The following document outlines the Terms of Service (“Terms”) of the Moon Jelly Agency website.

Before using any of the Moon Jelly Agency services, you are required to read, understand, and agree to these Terms. Moon Jelly Agency may update the Terms at any time and without prior notice by posting a new version at The information on this site and your use of it is subject to the most recent version of the Terms posted.

Description of Service

For the applicable plans set out in our Moon Jelly Agency policies, we offer an online platform (the “Website”), which consists of a content library of articles, videos, webinars, podcasts, templates, guides, and services (collectively the “Services”).


Our Terms cover the use of our Service, and are applicable to all its users. When we say, “we,” “our,” or “us,” we’re referring to Moon Jelly Agency, registered with the Dutch Trade Register with number 69986991, our employees, directors, officers, affiliates, and subsidiaries. When we say, “you” or “your,” we’re referring to you, your team, company or persons that have registered with us to use Moon Jelly Agency.


By using the Service, you are agreeing, on behalf of yourself and those you represent, to comply with and be legally bound by these Terms as well as our Privacy Policy and all applicable laws.

If you, for yourself or on behalf of those you represent, do not agree to any provision of these Terms, you must, for yourself and on behalf any such person(s), discontinue the registration process, discontinue your use of the Services, and, if you are already registered, cancel your account.

Privacy and Security

We respect your privacy and keep all your data confidential. Please read our Privacy Policy for more details about how we handle your privacy when using the Service.

We have taken technical precautions to keep your information safe. All information transferred between you and us, or between you and other users, is shared with us only on a strictly need to know basis only (e.g. to help you retrieve access to your account), and is treated with strict confidentiality.

Getting Started

In order to use Moon Jelly Agency, you must be a registered user. When you register for our free plan, we store your full name and email address in our database.


Payments can be made using Bitcoin, credit card (VISA, Maestro, American Express), iDEAL, and Paypal. If you buy a paid subscription plan or a service, the billing information will be stored. The information we collect may be used to provide you with customer support, bill you for the Services (if applicable), and email updates on the Services. The information is not shared with any other organization unless we have your approval, or the information is required to investigate or prevent illegal activities, fraud, or violation of our Terms of Service.


If your plan is billed monthly, your subscription will automatically renew at the end of each month (30 days). If you cancel your monthly subscription, your account will automatically switch to free user at the end of the month.

If your plan is billed annually, your subscription will end after 365 days. On day 366 (the first day after your annual plan has ended), your account will automatically switch to free user, unless another option has been selected.

Avoid unwanted charges by making account changes 3 business days before your billing date. Downgrading your plan may cause the loss of features, or capacity of your account. Moon Jelly Agency does not accept any liability for such loss.

Cancellation & Refunds

Moon Jelly Agency Services can be bought on a monthly or yearly basis, and are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. Unfortunately we cannot make any exceptions.

If you no longer need our Service, it is solely your responsibility to cancel the subscription either through your online account management page or by sending an email to Cancellation must be submitted 3 business days prior to the rebilling date. When you cancel a subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. We are not able to issue a refund if you were not able to cancel (unless there is evidence of a technical issue on our side that prevented you from cancelling).

Promo Codes

Moon Jelly and our partners sometimes distribute promotional codes for Moon Jelly’s Services. The terms and conditions for each promotion can vary by country or by promotion, so please be sure to check all the details in the promotional material. We sometimes offer promotion codes that offer a free trial period for one of our paid plans. After this period has ended, your account will automatically switch to free user, unless another option has been selected by you. We reserve the right to limit you to one free trial or a single promo code as well as to prohibit the combination of trials, promo codes, and other offers (such as inviting friends). Credit accumulated through inviting friends cannot be exchanged, refunded, replaced or redeemed for cash. All promo code reduced fees are non-refundable and non-cancelable.

General Rules

In using the Moon Jelly Agency Services, you agree to all of the following:

  1. You are at least 16 years of age.
  2. You will keep a valid email address associated with your account at all times.
  3. You will use a secure, unique password for your account, and will not share access or take any steps that may threaten the security of your account.
  4. You will not upload, post, email, transmit or otherwise make available (for example through links to external Websites) any material that: (1) is unlawful, abusive, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or is otherwise objectionable; (2) you do not have a right to make available under any law or under a contractual relationship; (3) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party (including privacy rights); (4) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or data or the Website or that of any users or viewers of the Website or that compromises a user’s privacy; (5) interferes with or disrupts the Moon Jelly Agency Services or probes, scans, or tests the vulnerability of any system or network or breach or circumvent any security or authentication measures.
  5. You are granted a limited, non-exclusive, revocable license to use the Services, including any software, images, documentation, designs, fonts, trademarks, and themes that are its component parts.
  6. Services components are owned by Moon Jelly Agency, and are protected by copyright, trade secret, and international intellectual property laws.
  7. You agree not to store, copy, republish, sell, assign, sub-license, translate, scrape, reverse engineer, or create derivative works based on any of the Services components.
  8. Any use of the Services components, outside of the Terms of this agreement, without written approval of Moon Jelly Agency is prohibited.
  9. You may not use Moon Jelly Agency to send unsolicited emails. We reserve the right to disable outgoing emails from your account if emails sent from it are marked as spam by recipients.


Moon Jelly Agency reserves the right to determine, in its sole discretion, if there has been a breach of any of these rules and may disable or delete member accounts without warning or compensation. In such cases, you are not eligible for any refunds. If a breach of these Terms results in damages or costs to Moon Jelly Agency, they will be billed to you.

We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law.

To report a suspected abuse of the Service or a breach of the Terms (other than relating to copyright infringement which is addressed under “End User License”) please send written notice to Moon Jelly Agency at email


The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Moon Jelly Agency has no control over such sites and resources, you acknowledge and agree that Moon Jelly Agency is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Moon Jelly Agency shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.


You, agree to defend, indemnify and hold Moon Jelly Agency, its affiliates and its sponsors, partners, other co-branders and the respective directors, officers and employees of each harmless from and against any and all claims, losses, damages, liabilities and costs (including, without limitation, reasonable attorneys’ fees and court costs) arising out of or relating to your breach of any of these Terms or use by you or any third party of the Service. Moon Jelly Agency reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.


In no event will we be liable to you (or to any third party) for any damages arising out of the use of the Service, whether based on warranty, contract, tort (including negligence) or any other legal theory and whether or not we have been informed of the possibility of such damage, even if any limited remedy is found to have failed its essential purpose. We do not accept any liability for damage as a result of an attributable failure in the performance of the agreement to provide the Service or pursuant to an unlawful act or whatever other reason, including, but not limited to any incidental, special, consequential damage resulting from or in connection with the use of the Service.

End User License

The Services and the information and materials that it contains, are the property of Moon Jelly Agency, and are protected from unauthorized copying and dissemination by copyright law, trademark law, and international intellectual property laws. Nothing in the Terms gives you a right to use the Moon Jelly Agency name, trademarks, logos, domain names, and other distinctive brand features without our prior written consent.

No Spam

If you provide us with consent to communicate with you through electronic media (e.g. email, social media), we will only send you information directly related to your use of the Website and/or the Services. You have the right to opt-out of receiving commercial electronic messages at any time by providing us with written notice. However, if you decide to opt-out of receiving commercial electronic messages from us, you may not be able to take advantage of all the features of the Website and/or the Services. As a user you are solely responsible for complying with spam legislation in relation to your communication with users through the Website or Services.

Governing Law & Jurisdiction

This Agreement is governed by Dutch law. The exclusive jurisdiction and venue of any action with respect to any subject matter relating to this Agreement will be the courts located in Amsterdam, the Netherlands.


We may periodically add or update the information and materials on the Website without notice. We may revise these Terms from time to time and the most current version will always be posted on the Website. By continuing to access or use the Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Services.

The date on which the latest update was made is indicated at the top of this document. We recommend that you print a copy of the Terms for your reference and revisit these Terms from time to time to ensure you are aware of any changes. Your continued use of the Services will signify your acceptance of any changes.

Contact Us

If you have any questions, comments or suggestions, please contact us via Moon Jelly Agency is a registered Trademark.

© 2018 Moon Jelly Agency Agency

Last Updated: November 1, 2018